Established: August 24, 2026 | Last revised: August 24, 2026

Our store is operated from Japan, under the laws of Japan. The governing language of these Terms is Japanese. This English version is provided for reference; where there is any conflict, the Japanese version prevails.

1. General

1.1. These Terms set out the conditions on which you use artisano.jp and artisano.shop (together, the "Platform") and purchase products through it. The Platform is operated by Artisano Inc. (legal name: アーティザノ株式会社) ("we", "us"). The Platform includes the services made available in your jurisdiction through the Platform ("Services"), the graphics, texts, videos, images, and other materials provided through the Platform ("Materials"), and the products offered for sale through the Platform ("Items").

1.2. We may publish additional guidelines and conditions for particular parts of the Platform. Those form part of these Terms. Our Privacy Policy and our Notation Based on the Act on Specified Commercial Transactions form part of these Terms.

1.3. If you do not agree to these Terms, please do not use the Platform.

1.4. Except where a product page states otherwise, we are the seller and the contract of sale is between you and us (see Clause 17.1(F)).

1.5. In these Terms, the "Artisano Parties" means us and our officers, directors, employees and agents, together with our affiliates and their officers, directors, employees and agents. Independent sellers and artisans who sell Seller Items (Clause 1.6) are not Artisano Parties.

1.6. Clauses 9 to 12 describe purchases where we are the seller. Where a product page identifies an independent seller or artisan as the seller, that Item is a "Seller Item": the contract of sale is between you and that seller; the seller's own sales conditions and legally required disclosures apply to that sale; and our role is limited to that described in Clauses 17.1(F) and 17.1(H), which use the same term. We state clearly, on the listing and at checkout, who the seller of each Item is.

2. Secondhand dealing

2.1. We are licensed as a secondhand articles dealer under Japanese law.

• Licensing authority: Tokyo Metropolitan Public Safety Commission (東京都公安委員会)
• Licence number: No. 308892619685 (第308892619685号)
• Name as licensed: Artisano Inc. (アーティザノ株式会社)

2.2. We sell both new goods and secondhand goods, including antiques. Where an item is sold as secondhand, the product page says so and describes its condition.

2.3. If we buy secondhand goods from you, Japanese law requires us to verify your name, address, occupation and age. If you are not willing to provide this, we cannot proceed with the transaction.

2.4. We do not buy secondhand goods from anyone under 18.

2.5. If goods you sell us turn out to be stolen or otherwise unlawfully obtained, we will act as the law requires.

3. Accounts

3.1. You may purchase as a guest or by registering an account.

3.2. You must give true and current information when registering and keep it up to date. Where a notice fails to reach you because your registered information was inaccurate or out of date, it is deemed to have arrived when it would ordinarily have arrived.

3.3. You are responsible for keeping any passwords, passkeys, validation codes, or any other security-related data confidential and for activity conducted through your account, other than activity resulting from a failure on our part.

3.4. You may close your account at any time. Closing it does not cancel orders already placed.

4. Notices and electronic communications

4.1. We give notices by email to the address in your registration or order information, by posting on the Platform, or by any other method we reasonably consider appropriate. An email notice is deemed to have reached you at the earlier of the time you are able to view it and 24 hours after we send it. We are not responsible for the behavior of spam filters, anti-virus filters, security software, or any other software that may impact your ability to receive, view, or process any email communication from us. This does not apply where your inability to receive a communication results from a failure on our part.

4.2. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that they be in writing, unless mandatory applicable law specifically requires a different form.

5. Marketing

We may contact you to survey your opinion of the Platform, confirm the status of a transaction, or follow up an enquiry. We contact you about campaigns and offers only where you have consented, and every such message contains a means of unsubscribing.

6. Minors

6.1. If you are a minor, you may use the Platform only with the consent of a parent or guardian.

6.2. If we find that a minor is using the Platform without that consent, we may suspend use of the Platform and cancel the order.

6.3. We may restrict the products available to customers below an age we specify.

7. Prohibited conduct

7.1. When using the Platform you must not:

1. break any law, court order or binding administrative measure;
2. act contrary to public order or good morals;
3. provide any benefit or cooperation to organised crime;
4. impersonate another person or knowingly submit false information;
5. apply to purchase a product without the intention of purchasing it;
6. purchase using automated tools or bots, or scrape product pages, without our prior permission;
7. refuse to accept delivery without legitimate reason;
8. return products repeatedly without legitimate reason;
9. place fictitious orders or transact with yourself or related parties;
10. sell or attempt to sell us goods that are stolen or otherwise unlawfully obtained;
11. infringe or interfere with the rights of us, of craftspeople, of other customers or of any third party;
12. gain or attempt to gain unauthorised access to the Platform;
13. place an excessive load on our servers or systems;
14. transmit malware or other harmful programs; or
15. otherwise obstruct the operation of the Platform.

7.2. If you breach Clause 7.1, we may, on notice to you: suspend your use of the Platform; suspend or cancel your account; suspend performance of a transaction; require payment by a different method; or cancel benefits obtained improperly and require their return.

7.3. If we suffer loss as a result of your breach, you shall compensate us for the loss actually and directly incurred.

8. Reviews and submissions

8.1. You retain ownership of any review, photograph or other content you submit. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with the Platform and its promotion.

8.2. You must not submit content that is false, that you do not have the right to submit, or that infringes another person's rights.

8.3. We may remove content that breaches these Terms. We do not remove, edit or reorder reviews on the basis that they are unfavourable, and we do not publish incentivised reviews without disclosing the incentive.

8.4. To the extent permitted by law, you agree not to exercise your moral rights (including rights of attribution and integrity) against the Artisano Parties in respect of use of your content within the licence in Clause 8.1. The licence in Clause 8.1 continues after you close your account, but we will stop new uses of your content on your reasonable request.

9. Orders and formation of the contract

9.1. Product descriptions and prices are an invitation to treat, not an offer. Your order is an offer to purchase.

9.2. The contract of sale is formed when we send you an email confirming dispatch, or, if earlier, when we send you an express notice accepting your order. An automated acknowledgement of receipt does not form the contract.

9.3. We may decline an order for any reason, including where the product is unavailable, where we cannot ship to your destination, where the price or description was materially incorrect, or where we suspect fraud. If we decline after payment has been taken, we refund you in full.

9.4. Many products are one of a kind and held in a quantity of one. Where two or more orders are placed at close to the same time, we accept the first to complete payment and cancel and refund the others.

10. Prices and payment

10.1. Prices are as shown on the product page, including Japanese consumption tax where applicable. Shipping is free of charge to all destinations. Any other charges are shown at checkout before you confirm the order.

10.2. We accept payment by instant electronic payment methods only, as supported by our payment processing partner(s). Payment is taken when you place your order. If the payment is not authorised, we cannot accept your order.

10.3. Except in cases where explicitly described on the website, duties, import taxes, customs fees, value-added taxes, local sales taxes, and any other cross-border charges or taxes in the recipient's region are not Artisano's responsibility and are the responsibility of you or the recipient of the item purchased. You recognize that international trade regulations are complex and are subject to change at any time.

10-2. Shipping, delivery and risk

10-2.1. Dispatch and delivery times shown on the Platform are estimates and not guarantees. If dispatch of your order will be significantly delayed, we will tell you, and you may cancel any undispatched order under Clause 11.1 and receive a full refund.

10-2.2. Risk of loss of or damage to an Item passes to you when the Item is delivered to the address you gave us. Title passes on the later of delivery and receipt of full payment.

10-2.3. Damage in transit is handled under Clause 11.1 — please photograph the packaging and the Item and contact us, ideally within the 14-day reporting window described there. As Clause 11.1 states, that window does not reduce your statutory rights.

10-2.4. If a parcel cannot be delivered because the address you gave was wrong or incomplete, or because you refused delivery without legitimate reason, we may charge you the actual and reasonable costs of storage, return carriage and redelivery that we in fact incur. If the Item remains unclaimed for 30 days after we notify you, we may treat the order as cancelled and refund the price less those costs.

11. Returns, exchanges and cancellations

11.1. Returns, exchanges and cancellations are governed by our Notation Based on the Act on Specified Commercial Transactions, which forms part of these Terms. In summary:

• Before dispatch — you may cancel your order by contacting us, and we refund you in full.
• After dispatch, change of mind — we do not accept returns or exchanges. Please check the dimensions, materials and condition on the product page before ordering, and ask us if anything is unclear.
• Faulty, damaged or incorrect items — contact us within 14 days of delivery with photographs. Where our assessment under Clause 11.2 confirms a defect, an incorrect item or transit damage, we will refund or replace the item and bear all shipping costs, refunding within 7 business days of completing that assessment (and, where we asked you to return the item, within 7 business days of the later of completing the assessment and receiving the item). This applies equally to damage in transit. For secondhand items, pre-existing damage or wear that is disclosed on the product page forms part of the item’s described condition and is not a fault. In some cases we may refund or replace without requiring a return. The 14-day window is how we ask you to report issues promptly; it does not reduce any statutory right you have, including under Clause 11.3.

11.2. Where a buyer reports an issue with an item, we will assess, acting reasonably and by reference to the standards ordinarily applicable to handmade goods of the relevant type, whether the issue constitutes inherent variation as described in Clause 12.1, the disclosed condition of a secondhand item as described in Clause 12.2 (including disclosed pre-existing damage), or a genuine defect or transit damage. We may request photographs or the return of the item for inspection. Our assessment will be communicated in writing with reasons, and a buyer who disagrees may request one review by a senior member of our team. Nothing in this clause limits or excludes any statutory rights the buyer may have.

11.3. Clause 11.1 does not limit your rights where an item is faulty, does not match its description, or is not the item you ordered. In those cases we bear all costs.

11.4. Nothing in this Clause affects any right you have under the mandatory consumer protection law of your country of residence.

12. Our products

12.1. Many of the products we sell are made by hand. Colour, grain, glaze, dimensions and weight may vary between individual pieces — most markedly in handmade pieces — and photographs are representative rather than exact. All items sold may have minor variations in colour, texture, finish, shape, dimensions, weight, and surface character — including but not limited to small irregularities, tool and firing marks, minor blemishes, and incidental surface imperfections. These characteristics are inherent to the materials and making of the goods, are not manufacturing defects, and do not render the item faulty, not as described, or of unsatisfactory quality. Accordingly, such variations are not grounds for return, refund, replacement, or exchange. This does not affect your rights in respect of items that arrive damaged in transit or that contain a genuine defect materially affecting their function or intended use.

12.2. Secondhand items may show wear, marks, discolouration or evidence of past repair consistent with their age, and may contain pre-existing damage. We describe the condition on the product page and supply the item as it is.

12.3. Nothing in this Clause limits your rights where an item is genuinely faulty or does not match its description.

12.4. Please follow the care and use instructions on each product page. Traditional crafts are often unsuitable for dishwashers, microwave ovens, direct flame or sudden temperature change, and the product page will indicate where that applies. We are not responsible for damage or injury to the extent it is caused by use contrary to those instructions.

13. Personal information

We handle personal information obtained through your use of the Platform in accordance with our Privacy Policy.

14. Intellectual property

All rights in the Platform, including its text, photographs, design and software, belong to us or to our licensors, including the craftspeople whose work is shown. Nothing in these Terms transfers any of those rights to you.

15. Assignment

15.1. You may not assign, lend or otherwise transfer to a third party your rights or obligations relating to use of the Platform.

15.2. If we transfer the business to which these Terms relate to another party (including by business transfer or company split), we may transfer to that party our position under these Terms and our rights and obligations, and you are deemed to have consented to that transfer of contractual position in advance. Your registration and transaction information may be provided to the successor in accordance with the Act on the Protection of Personal Information, which permits provision in connection with a succession of business. We will notify you of any such transfer.

16. Indemnification

16.1. If your breach of these Terms or your unlawful act (including submitting content in breach of Clause 8.2) gives rise to a claim, demand or proceeding by a third party against any of the Artisano Parties, you will, at our request, cooperate reasonably in the response to it and compensate the Artisano Party concerned for the loss it actually and directly incurs as a result, including reasonable legal fees, except to the extent the loss is caused by an Artisano Party's own breach of these Terms or negligence.

16.2. Nothing in this Clause requires a consumer to pay more than the compensation permitted by mandatory law.

17. Disclaimer, limitation of liability, and force majeure

17.1. Disclaimer and Limitation of Liability

(A) THE PLATFORM IS SUPPLIED IN ITS CURRENT CONDITION

SUBJECT ALWAYS TO PARAGRAPH (B), THE PLATFORM AND EVERYTHING MADE AVAILABLE THROUGH IT — THE SERVICES, THE MATERIALS, AND THE ITEMS — IS SUPPLIED TO YOU IN ITS CURRENT CONDITION AND SUBJECT TO ITS CURRENT AVAILABILITY. THE ARTISANO PARTIES GIVE NO ASSURANCE, UNDERTAKING, GUARANTEE, OR CONDITION OF ANY KIND CONCERNING THE PLATFORM, WHETHER STATED OUTRIGHT OR IMPLIED, AND THIS INCLUDES ANY ASSURANCE THAT WOULD OTHERWISE ARISE FROM THE PARTIES' PRIOR COURSE OF DEALING, FROM INDUSTRY PRACTICE, OR FROM TRADE CUSTOM.

IN PARTICULAR, AND WITHOUT NARROWING THE PARAGRAPH ABOVE, THE ARTISANO PARTIES DO NOT ASSURE YOU THAT:

1. THE PLATFORM, THE SERVICES, THE MATERIALS, OR ANY ITEM WILL BE SUITED TO A PURPOSE YOU HAVE IN MIND, WILL MEET ANY PARTICULAR STANDARD OF QUALITY OR SALEABILITY, OR WILL BE FREE OF COMPETING OWNERSHIP CLAIMS, ENCUMBRANCES, OR THIRD-PARTY INTELLECTUAL PROPERTY CLAIMS;
2. THE PLATFORM, THE SERVICES, THE MATERIALS, OR ANY ITEM COMPLIES WITH THE LAW OF ANY PARTICULAR JURISDICTION, WHETHER JAPAN OR ELSEWHERE;
3. THE PLATFORM WILL RUN WITHOUT INTERRUPTION OR ERROR, THAT ANY PARTICULAR FAULT WILL BE REPAIRED, OR THAT THE PLATFORM, THE SERVICES, OR THE MATERIALS WILL BE FREE OF MALICIOUS CODE OR OTHER DAMAGING ELEMENTS.

THIS PARAGRAPH (A) CONCERNS THE PLATFORM ITSELF. IT DOES NOT CUT DOWN THE OBLIGATIONS ARTISANO OWES YOU AS SELLER OF AN ARTISANO ITEM UNDER PARAGRAPH (G).

(B) WHAT THESE TERMS DO NOT DISCLAIM

NOTHING IN THESE TERMS, INCLUDING THIS SECTION 17.1, EXCLUDES OR LIMITS, AND NO PART OF THEM MAY BE READ AS EXCLUDING OR LIMITING, ANY OF THE FOLLOWING LIABILITIES OF ANY OF THE ARTISANO PARTIES:

1. LIABILITY ARISING FROM INTENTIONAL MISCONDUCT (故意) OR GROSS NEGLIGENCE (重過失);
2. LIABILITY FOR DEATH OR PERSONAL INJURY;
3. LIABILITY ARISING FROM A DEFECT KNOWN TO THE RELEVANT ARTISANO PARTY AND NOT DISCLOSED TO YOU;
4. OBLIGATIONS OWED TO A CONSUMER UNDER THE CONSUMER CONTRACT ACT (消費者契約法), THE PRODUCT LIABILITY ACT (製造物責任法), THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS (特定商取引法), THE ACT ON PROTECTION OF CONSUMERS USING TRANSACTION DIGITAL PLATFORMS (取引デジタルプラットフォーム法), OR ANY OTHER MANDATORY PROVISION OF JAPANESE LAW;
5. LIABILITY FOR NON-CONFORMITY OF AN ITEM WITH THE CONTRACT (契約不適合責任) TO THE EXTENT THAT LIABILITY CANNOT BE VARIED BY AGREEMENT.

THIS PARAGRAPH (B) PREVAILS OVER EVERY OTHER PROVISION OF THESE TERMS. WHERE ANY PROVISION WOULD OTHERWISE CONFLICT WITH IT, THAT PROVISION APPLIES ONLY SO FAR AS IT DOES NOT CONFLICT, AND THE REMAINDER OF THESE TERMS CONTINUES IN FULL FORCE. THIS RULE APPLIES WHETHER OR NOT YOU ARE A CONSUMER.

(C) INFORMATION AND ADVICE CREATE NO SEPARATE ASSURANCES

SUBJECT ALWAYS TO PARAGRAPHS (B) AND (G), NOTHING SAID OR WRITTEN TO YOU IN CONNECTION WITH THE PLATFORM — WHETHER BY AN ARTISANO PARTY, BY A SELLER OR ARTISAN, BY ANOTHER USER, OR BY ANY OTHER PERSON, AND WHETHER SPOKEN OR RECORDED IN WRITING — GIVES RISE TO ANY ASSURANCE BEYOND THOSE WRITTEN INTO THESE TERMS. THIS COVERS PRODUCT DESCRIPTIONS PREPARED BY THIRD PARTIES, SUPPORT CORRESPONDENCE, GUIDANCE, AND PUBLISHED MATERIALS.

(D) RISKS YOU ACCEPT

YOU DECIDE FOR YOURSELF WHETHER TO USE THE PLATFORM, TO ACQUIRE ANY ITEM, AND TO ACCESS, DOWNLOAD, OR OTHERWISE TAKE ANY MATERIALS, AND YOU DO SO ON YOUR OWN JUDGMENT. SUBJECT ALWAYS TO PARAGRAPH (B), YOU ARE RESPONSIBLE FOR:

1. DAMAGE TO YOUR OWN PROPERTY, INCLUDING ANY COMPUTER, HANDSET, OR OTHER DEVICE YOU USE TO REACH THE PLATFORM;
2. LOSS OR CORRUPTION OF YOUR DATA ARISING FROM YOUR USE OF THE PLATFORM OR YOUR HANDLING OF THE MATERIALS;
3. THE CONSEQUENCES OF YOUR DEALINGS WITH SELLERS, ARTISANS, AND OTHER USERS WHOM YOU ENCOUNTER THROUGH THE PLATFORM.

(E) IMPORT, CUSTOMS, AND CROSS-BORDER PURCHASES

MANY ITEMS ARE DISPATCHED FROM JAPAN. SUBJECT ALWAYS TO PARAGRAPH (B), WHERE YOU ARRANGE FOR AN ITEM TO BE SENT ACROSS A BORDER, YOU ACT AS THE IMPORTER, AND MEETING THE IMPORT REQUIREMENTS OF THE DESTINATION COUNTRY IS YOUR RESPONSIBILITY. THIS COVERS, AMONG OTHER THINGS, CUSTOMS DUTIES AND CONSUMPTION TAXES, IMPORT BANS AND RESTRICTIONS, LICENCES AND PERMITS, SPECIES AND MATERIALS CONTROLS, CULTURAL PROPERTY RULES, AND ANY DECLARATION OR NOTIFICATION THE DESTINATION COUNTRY REQUIRES.

SUBJECT ALWAYS TO PARAGRAPH (B), YOU ACCEPT THE RISK THAT AN ITEM MAY BE DETAINED, SEIZED, RETURNED, OR DESTROYED BY A CUSTOMS OR REGULATORY AUTHORITY, AND THE RISK OF ANY DUTY, TAX, FINE, PENALTY, OR SANCTION ARISING FROM ITS IMPORT.

(F) WHO YOU ARE BUYING FROM

ITEMS ON THE PLATFORM ARE SOLD IN ONE OF TWO WAYS, AND EVERY LISTING STATES WHICH APPLIES:

1. AN ARTISANO ITEM IS SOLD TO YOU BY ARTISANO AS PRINCIPAL. ARTISANO IS THE SELLER AND YOUR COUNTERPARTY, AND PARAGRAPH (G) APPLIES.
2. A SELLER ITEM (CLAUSE 1.6) IS SOLD TO YOU BY AN INDEPENDENT SELLER OR ARTISAN. THAT SELLER IS YOUR COUNTERPARTY. ARTISANO PROVIDES THE PLATFORM AND, WHERE STATED, PAYMENT AND LOGISTICS SUPPORT, BUT IS NOT THE SELLER. PARAGRAPH (H) APPLIES.

BEFORE YOU COMPLETE AN ORDER, THE CHECKOUT SCREEN IDENTIFIES THE SELLER OF EACH ITEM. YOU MAY ALSO ASK ARTISANO AT ANY TIME TO IDENTIFY THE SELLER OF A SELLER ITEM, AND ARTISANO WILL PROVIDE THE INFORMATION IT IS REQUIRED TO PROVIDE UNDER THE ACT ON PROTECTION OF CONSUMERS USING TRANSACTION DIGITAL PLATFORMS (取引デジタルプラットフォーム法).

IF A LISTING DOES NOT IDENTIFY THE SELLER, OR THE IDENTIFICATION IS UNCLEAR, THE ITEM IS TREATED AS AN ARTISANO ITEM AND PARAGRAPH (G) APPLIES TO IT.

(G) ARTISANO ITEMS — WHAT ARTISANO STANDS BEHIND AS SELLER

WHERE ARTISANO SELLS YOU AN ARTISANO ITEM, ARTISANO IS THE SELLER AND OWES YOU THE OBLIGATIONS OF A SELLER. IN PARTICULAR:

1. ARTISANO IS LIABLE FOR NON-CONFORMITY OF THE ITEM WITH THE CONTRACT (契約不適合責任) IN ACCORDANCE WITH THE CIVIL CODE AND WITH THESE TERMS;
2. THE DISCLOSURES REQUIRED OF A MAIL-ORDER SELLER UNDER THE ACT ON SPECIFIED COMMERCIAL TRANSACTIONS (特定商取引法), INCLUDING ARTISANO'S RETURNS AND CANCELLATION POLICY, ARE SET OUT ON THE 特定商取引法に基づく表記 PAGE OF THE PLATFORM, WHICH FORMS PART OF THESE TERMS;
3. THE RELEASE IN PARAGRAPH (H) DOES NOT APPLY TO ARTISANO ITEMS, AND NOTHING IN THIS SECTION 17.1 RELEASES ARTISANO FROM ITS OBLIGATIONS AS SELLER OF AN ARTISANO ITEM.

PARAGRAPHS (I) AND (J) CONTINUE TO APPLY TO ARTISANO ITEMS, SUBJECT ALWAYS TO PARAGRAPH (B).

(H) SELLER ITEMS AND DEALINGS WITH OTHER USERS

WHERE THE PLATFORM CONNECTS YOU WITH AN INDEPENDENT SELLER OR ARTISAN, THE CONTRACT FOR THAT SELLER ITEM IS BETWEEN YOU AND THAT SELLER, AND THAT SELLER IS RESPONSIBLE FOR THE ITEM, ITS DESCRIPTION, ITS DELIVERY, AND ITS AFTER-SALES OBLIGATIONS.

SUBJECT ALWAYS TO PARAGRAPHS (B) AND (G), AND SUBJECT TO THE DUTIES THE ARTISANO PARTIES OWE UNDER THE ACT ON PROTECTION OF CONSUMERS USING TRANSACTION DIGITAL PLATFORMS (取引デジタルプラットフォーム法), YOU RELEASE, DISCHARGE, HOLD HARMLESS, AND AGREE NOT TO SUE THE ARTISANO PARTIES IN RESPECT OF ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, DEMANDS, AND CAUSES OF ACTION, WHETHER AT LAW OR IN EQUITY, THAT ARISE FROM OR RELATE TO YOUR PURCHASE OR USE OF ANY SELLER ITEM OR TO YOUR DEALINGS WITH ANY SELLER, ARTISAN, OR OTHER USER. CLAIMS OF THAT KIND ARE TO BE PURSUED AGAINST THE SELLER OR OTHER USER CONCERNED.

SUBJECT ALWAYS TO PARAGRAPHS (B) AND (G), THE RELEASE IN THE PARAGRAPH ABOVE REACHES CLAIMS YOU KNOW OF AND CLAIMS YOU DO NOT YET KNOW OF OR SUSPECT, AND YOU GIVE UP THE RIGHT TO ARGUE LATER THAT YOU DID NOT INTEND TO INCLUDE CLAIMS YOU WERE UNAWARE OF. IT BINDS YOU AND EVERYONE CLAIMING THROUGH YOU, INCLUDING YOUR PERSONAL REPRESENTATIVES, HEIRS, SPOUSE, GUARDIANS, EXECUTORS, ADMINISTRATORS, SUCCESSORS, ASSIGNS, AND NEXT OF KIN.

SUBJECT ALWAYS TO PARAGRAPHS (B) AND (G), IF YOU RESIDE IN CALIFORNIA YOU ADDITIONALLY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542, WHICH PROVIDES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." COMPARABLE PROVISIONS OF OTHER JURISDICTIONS ARE WAIVED ON THE SAME BASIS.

(I) TYPES OF LOSS THE ARTISANO PARTIES ARE NOT ANSWERABLE FOR

SUBJECT ALWAYS TO PARAGRAPH (B), THE ARTISANO PARTIES ARE NOT ANSWERABLE TO YOU FOR INDIRECT LOSS, INCIDENTAL LOSS, SPECIAL LOSS, CONSEQUENTIAL LOSS, OR PUNITIVE DAMAGES, AND ARE NOT ANSWERABLE FOR LOST PROFIT, LOST REVENUE, LOST BUSINESS OPPORTUNITY, DAMAGE TO REPUTATION OR GOODWILL, OR OTHER LOSSES THAT ARE NOT DIRECT AND FORESEEABLE.

THIS APPLIES TO LOSS ARISING FROM YOUR ACCESS TO OR USE OF THE PLATFORM, FROM YOUR INABILITY TO ACCESS OR USE IT, AND FROM THE SERVICES, THE MATERIALS, OR ANY ITEM. IT APPLIES WHETHER THE CLAIM IS FRAMED AS A BREACH OF AN ASSURANCE, IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE), UNDER STATUTE, OR ON ANY OTHER BASIS, AND WHETHER OR NOT AN ARTISANO PARTY WAS TOLD THAT SUCH LOSS MIGHT OCCUR.

(J) CEILING ON LIABILITY

SUBJECT ALWAYS TO PARAGRAPH (B), THE TOTAL AGGREGATE AMOUNT THE ARTISANO PARTIES CAN BE REQUIRED TO PAY YOU IN CONNECTION WITH THESE TERMS, THE PLATFORM, OR ANY ITEM — COUNTING ALL CLAIMS TOGETHER — IS CAPPED AT THE GREATEST OF:

1. THE TOTAL AMOUNT YOU PAID TO ARTISANO IN THE TWELVE (12) MONTHS ENDING ON THE DATE YOU FIRST NOTIFIED ARTISANO OF THE CLAIM;
2. THE AMOUNT YOU PAID FOR THE ITEM OR SERVICE THAT THE CLAIM CONCERNS, WHENEVER YOU PAID IT; AND
3. ¥50,000.

(K) MANDATORY LAW AND SEVERABILITY

CONSUMER PROTECTION RULES DIFFER BETWEEN COUNTRIES, AND SOME OF THEM OVERRIDE TERMS OF THIS KIND. WHERE THE LAW THAT APPLIES TO YOU GIVES YOU RIGHTS THAT THIS SECTION WOULD OTHERWISE CUT BACK, THOSE RIGHTS STAND AND THIS SECTION YIELDS TO THEM.

IF ANY PART OF THIS SECTION 17.1 IS FOUND INVALID OR UNENFORCEABLE, THAT FINDING AFFECTS ONLY THAT PART IN THAT JURISDICTION. THE REMAINING PARTS CONTINUE IN FORCE, AND THE SAME PART CONTINUES IN FORCE ELSEWHERE.

(L) WHY THIS SECTION EXISTS

TO THE EXTENT THEY ARE VALID AND ENFORCEABLE UNDER PARAGRAPH (K), THE PROVISIONS OF THESE TERMS THAT DISCLAIM ASSURANCES, EXCLUDE CATEGORIES OF LOSS, OR CAP LIABILITY REFLECT THE ALLOCATION OF RISK ON WHICH ARTISANO'S PRICES ARE SET. THAT ALLOCATION IS A FUNDAMENTAL PART OF THE BARGAIN BETWEEN US. EACH SUCH PROVISION STANDS ON ITS OWN AND SURVIVES INDEPENDENTLY OF THE OTHERS, AND EACH CONTINUES TO APPLY EVEN IF A REMEDY PROVIDED ELSEWHERE IN THESE TERMS TURNS OUT TO BE INADEQUATE FOR ITS PURPOSE.

17.2. We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil disturbance, epidemic, changes in law, action or inaction by government authorities, power failure, failure of communication lines or computer systems, unauthorised access to data not attributable to our failure to take reasonable security measures, transport accidents, labour disputes and customs delays.

17.3. We take reasonable care to ensure that information on the Platform is accurate and current, but we do not warrant that it is free from error.

17.4. You are responsible for your own network, device and software.

18. Suspension, changes and versions

18.1. We may suspend or discontinue all or part of the Platform, giving reasonable notice where practicable. Orders already accepted will still be fulfilled or refunded.

18.2. We may revise these Terms where the revision is in the general interest of customers, or where it is reasonable having regard to the necessity for it and the appropriateness of its content. We will announce the revision and its effective date on the Platform before it takes effect. Revisions do not apply retrospectively to contracts already formed.

18.3. The version above applies to orders placed on or after the "Last revised" date. For an order placed before that date, the version in force at the time applies. Previous versions are available at https://www.artisano.jp/en/terms/.

19. Governing law and jurisdiction

19.1. These Terms are governed by and interpreted in accordance with the laws of Japan.

19.2. To the extent permitted by applicable mandatory law, where litigation becomes necessary, the Tokyo Summary Court or the Tokyo District Court (according to the amount claimed) shall be the exclusive agreed court of first instance.

19.3. If you are a consumer, this does not deprive you of the protection of any provision that cannot be derogated from under the law of the country in which you are habitually resident.

20. Export control

20.1. Items sent across a border are subject to Japanese export control law, including the Foreign Exchange and Foreign Trade Act, and may also be subject to the trade laws of the destination country. You must comply with those laws in respect of any Item you buy.

20.2. By placing an order, you confirm that: (i) you do not appear on the End User List published by Japan's Ministry of Economy, Trade and Industry, or on any comparable restricted-party list maintained by a government; (ii) you are not a Sanctioned Person; and (iii) you are not buying on behalf of, or for the benefit of, anyone within (i) or (ii), or anyone you know or have reason to believe intends to act contrary to Clause 20.3.

20.3. You will not use any Item in connection with the development, production, use or stockpiling of weapons of mass destruction — nuclear, chemical or biological weapons, or missiles or unmanned aerial vehicles capable of delivering them — or of conventional weapons within the meaning of the Export Trade Control Order (輸出貿易管理令), or for any other military end-use. You will not pass an Item on to anyone who you know, or have reason to believe, intends such a use.

20.4. "Sanctioned Person" means anyone designated under economic sanctions imposed or enforced by Japan (including under the Foreign Exchange and Foreign Trade Act), by the United Nations Security Council, or by another authority whose sanctions apply to the transaction, and any entity owned or controlled by such a person.

20.5. We may cancel an order, or decline to ship to a destination, where we consider, acting reasonably, that completing it could put us in breach of export control or sanctions law. If we cancel after payment has been taken, we refund you in full unless the law prevents us from doing so.

21. Survival and severability

21.1. Clauses 7.3, 8, 12, 14, 15, 16, 17, 19 and 20, and any other provision that by its nature should survive, continue to apply after you close your account, after any contract of sale is performed or cancelled, and after any suspension or discontinuation of the Platform.

21.2. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in force. Clause 17.1(K) applies to Section 17.1.

22. Contact

Artisano Inc., Tokyo, Japan
support@artisano.jp · +81 50-7117-2855

Our address is disclosed without delay on request. Email us with "Business information request" in the subject line.