Seller

Artisano Inc. (アーティザノ株式会社)

Operations manager

Shinji Kumagai, Representative Director

Address

Disclosed without delay on request — see "Disclosure of business information" below

Telephone

+81 50-7117-2855 (weekdays 9:00–18:00 JST, excluding weekends, Japanese public holidays and the year-end/New Year period)

Email

support@artisano.jp (accepted 24 hours; we reply in order during weekday business hours)

Website

https://artisano.jp / https://artisano.shop

Secondhand dealer licence

Tokyo Metropolitan Public Safety Commission, Licence No. 308892619685, Artisano Inc.

Selling price

The amount shown on each product page (inclusive of Japanese consumption tax where it applies)

Charges other than the product price

Shipping: free of charge to all destinations, domestic and international (borne by us).

Customs duties, import taxes and customs clearance charges (international delivery): unless we expressly state on our site that we bear them (DDP) for your destination, these are the responsibility of you or the recipient. They may be collected by the carrier or customs authority on or around delivery, and their amount depends on the destination country’s rules. Destinations for which we bear these charges are indicated at checkout and on our shipping information page.

There are no other charges payable by you at the time of order.

Payment methods

Instant payment methods supported by our payment processor (Stripe): credit and debit cards (Visa / Mastercard / American Express / JCB / Diners Club / Discover), Apple Pay, Google Pay and others. The methods available to you are shown at checkout and may vary by country, region and currency.

Payment timing

Payment is taken when you place your order. The actual debit date follows the rules of your payment provider.

Delivery time

Unless otherwise stated on the product page, all orders — domestic and international — are dispatched within 5 business days of order confirmation.

International deliveries usually arrive within 2 weeks of dispatch. Delivery times may be affected by customs procedures and by logistics events outside our reasonable control, such as severe weather, natural disasters, strikes, and transport accidents.

Made-to-order items: please check the production period stated on the product page. Because each piece is made by hand, we will contact you individually if the stated period is exceeded.

Returns and exchanges (return policy)

Cancellation for your own reasons, before dispatch: contact us via My Page or support@artisano.jp and we will cancel your order and refund you in full.

Returns for your own reasons, after dispatch: we do not accept returns or exchanges for reasons of preference after dispatch — including but not limited to differences of impression, size, or colour, or the item no longer being needed. Please check the dimensions, materials, condition and photographs on the product page before ordering.

Faulty, damaged or incorrect items: if an item arrives damaged or faulty, or differs from your order, contact support@artisano.jp within 14 days of delivery with photographs of the affected part. Following the assessment procedure in Clause 11 of the Terms and Conditions, where a fault, incorrect item or transit damage is confirmed, we will bear the shipping costs and refund or replace the item. Refunds are made to your original payment method within 7 business days of completing the assessment (or, where we asked you to return the item, of the later of completing the assessment and receiving the returned item). The same applies to damage in transit. For secondhand items, pre-existing damage or wear disclosed on the product page forms part of the described condition and is not a fault. In some cases we may refund or replace without requiring a return. The 14-day window is how we ask you to report issues promptly; it does not limit any right you have under applicable law.

Individual variation in handmade goods

Colour, wood grain, glaze character, dimensions and weight may differ from piece to piece — most markedly in handmade items. This is a characteristic of the goods and their materials, not a defect, and is not grounds for return or exchange. Colours in photographs may appear different depending on your viewing environment.

Secondhand (used) goods

In addition to new goods, we may sell secondhand goods and antiques within the meaning of the Secondhand Articles Dealer Act. Items sold as secondhand are identified as such on the product page together with a description of their condition. They may show age-consistent wear, marks, fading or repair traces, and may contain pre-existing damage; they are supplied as they are.

Expiry of offers to purchase

Payment is completed when you place your order; no separate expiry period applies.

Quantity limits and special conditions

One-of-a-kind items are held in a quantity of one. Where two or more orders are placed at almost the same time, the first order to complete payment is accepted and later orders are cancelled and refunded in full. We may decline unusually large orders of the same item by the same customer.

Regions served

We deliver worldwide, except to the member states of the European Union, the EEA states (Norway, Iceland and Liechtenstein) and the United Kingdom. Beyond those, delivery to some further countries and regions may be unavailable for reasons including carrier coverage, payment method and currency support, and export control and sanctions laws. The countries and regions you can order to are shown at checkout, and the checkout screen governs.

Items sold by independent sellers

Where a product page identifies an independent seller (craftsperson or workshop) as the seller (a "Seller Item" under Clause 1.6 of the Terms and Conditions), that seller is the vendor, and the disclosures required of that seller under the Act on Specified Commercial Transactions are available from the relevant product page.